FAQ
Cricket FAQ:
Q: What Mobile Technology Does Cricket Use?
A: Cricket and Jump are CDMA carriers. Some phones like the Nokia 6265i feature an R-UIM slot that looks like a GSM slot.
Q: Can I flash my phone to Cricket?
A: If your phone uses CDMA, chances are you can. Cricket accepts the ESN’s of handsets from other carriers. There are a few exceptions, however, such as if the phone is reported lost, stolen, or otherwise blacklisted. Give the phone’s ESN or MEID to a customer service representative and ask if it can be activated first. MEID numbers may need to be converted first to p-ESN (see Glossary above).
Q: How can I get ringtones on my phone?
A: Find the ringtone you like or use a tool like Audacity to create your own. If you are on a windows computer, find the folder settings and set change those settings to allow you to see the file extension of known file types. Change the file extension of the ringtone to .MID. Then e-mail the file to your10digitPhoneNumber@mms.mycricket.com
*NOTE: If you get the message on your phone but the file is not there, try a different e-mail account.
Q: How can I get free games on my phone?
A: Unless your phone supports Java, be advised that acquiring Brew games and applications without paying for them is ILLEGAL, and the process for doing so involves understanding how to manipulate the phone’s file system. Find a solution at your own risk. Furthermore, Brew games and applications are encrypted and cannot be shared between handsets without illegal modifications to the files or phone.
Q: How do I get files from my computer to my phone and from my phone to my computer?
A: Start by following the instruction guide that came with your phone. You can also visit the the support section of your carrier and also the manufacturer’s website. If neither of those methods help then you may consider consulting an expert.
Q: How do I get my MSL/SPC code?
A: Cricket uses a code called a Secondary Subsidy Lock code which unique for every ESN. Contact a customer service representative and ask them what your Secondary Sublock Code is. If they ask why you need it, tell them that the phone is locked and you are stuck at a menu asking for the Secondary Sublock code.
Q: My phone isn’t working correctly–what can I do?
A: Start by contacting customer service and have them reset and refresh all the services on your account. If this doesn’t help, then visit the support section of Cricket’s website.
Q: Can I flash a iPhone to cricKet?
A: NO, NO, NO. The iPhone uses sim cards on a GSM network NOT a CDMA network. There is NO way to flash it over to cricket or verizon. GSM & CDMA technologies use two different kinds of frequencies. Think of it as AM/FM radio.